I should have investigated before.....

[ingrsco]

I ordered 2 used games online from this company after finding them in a search engine. Upon the purchase, I was given no order confirmation or #, so I e-mailed on 5/19/04 for a status report on it. They responded on 5/24/04 stating "Currently your order is being processed through our warehouse to be sure of availability." However, my debit card was charged the full amount, $19.49, on 5/19/04. So, they charge my account a week before telling me they are checking to see if they even HAve the product in stock. On June 5th, I am searching the internet for info on this company and come across several complaints regarding their business practices,including the BBB home site. So, I e-mail them again regarding the situation and tell them to either send my products or refund the FULL amount.I still have not recieved any response nor my products. I think it would be ridiculous to charge me the $8.95 shipping when they won't even send the product. I am currently out of work and filing for disability, so I can't afford to just walk away from the purchase. Further, I believe companies with such practices as the things I have read on these folks should be shut down. I have filed with the BBB and the NC Dept. Of Justice so we'll see what happens.

[Zeus]

Unless something has changed, they usually don't have anyone who specifically checks the email, so response time is always very slow. They get a crap load of email every day (mostly spam) and they are extremely understaffed, so email does not end up being much of a priority.

You might get better results if you contact them by phone. If the order just slipped throught the cracks, you will probably get a quick remedy, if they still don't have it, expect the run around.

Zeus